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Messaging configuration on Graviti system

How do i configure the messaging function?

The communication module in a membership system enables effective communication among members by sending campaigns, messages, notifications, and updates about membership, events, and system features. It includes forums, chat rooms, and interactive tools for direct member-to-member communication. This module is crucial in keeping members engaged, informed, and satisfied, which promotes loyalty.

Graviti integrates with Chattr for all messaging functionality, such as emailing, SMS, and WhatsApp. You can use Chattr as a stand-alone system or as a module linked to Graviti AMS. To enable members to use Chattr functionality from the Member Portal and administrators to send messages from this platform, you need to get the details below from the Chattr Admin Portal and save them in the fields displayed.

Chattr Api Base Url: add the Chattr Api base URL.
Chattr Api Key: add the Chattr Api key.
Chattr Api Secret: add the Chattr Api Secret.
Chattr Api client ID: add the Chattr Api client ID.

HOW DO I CONFIGURE THE MESSAGING FUNCTION?

To get to the Chattr system client portal, click on the GET STARTED button to create an account on Chattr if you have not yet created one.

NB: The Chattr Api key, Api secret, and client ID will be unique for your association.

Click on the Sign-Up button if you do not have an account with Chattr.

Enter all the required details to start a trial. Then click on the “START A TRIAL” button. You can choose to get started on a paid subscription and skip the trial.However, you can also upgrade after the trial.

If the sign-up is successful, you will receive an email with a confirmation link.

HOW DO I ACTIVATE THE ACCOUNT?

You need to follow the instructions in the email to activate your account. If you do not see the email in your inbox, please check the spam or junk folder.

ACCOUNT ACTIVATED?

Once you have activated your account, you can then log into Chattr.

Once logged in, you will land on a page where you have to create your profile. Details required when creating the profile are:

Company name: the name of your association
Contact person name: the name of the person to contact
Contact person email: the email address of the person to contact
VAT code: your association’s Value-Added Tax number
Website url: the association website URL.
Street name: the street name where the association is located
City: the city where the association is situated
Building number: the building number where the association is located
Province: the province where the association is situated
Country: the country where the association is located
Suburb: the suburb where the association is situated
Contact person's mobile number: the phone number of the person to contact

After adding all the details, click on the “Create” button to save the details. Once the account profile is created, you will start to see all the available page sections on Chattr client portal.

Navigate to the “SETTINGS” section, then go to the “API CONFIG” tab.

Add the details of the user you want to link and the role of that user. Then click on the “Create key” button.

You can create as many keys as you want. Once created, click on the action button to get the drop-down options:

You can revoke your keys by clicking the “Revoke” button. Once revoked, the key cannot be used.
To view the API details, click on the “Show” button. Those are the details required to be copied across to the Graviti admin portal.

API details are displayed on the “show” page.

Once you are done with the API configuration on Chattr, copy the details across to the Graviti admin portal. To do that, open the “Settings” section, navigate to the messaging configuration page, and then add the details you obtained from Chattr Api configuration. You can click on the “Show API secret” check box to view the API secret you added.

After adding all the necessary details, click on the “Submit” button to save the configuration. You will receive a pop-up outlining if the messaging configuration with Chattr was successful or failed.

Once done and successful, you can start sending emails and SMS to the members, and the members can do the same.

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