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Member management with Graviti system

Managing and viewing member message history on Graviti admin

Email and SMS messages


HOW DO I SEND A MESSAGE TO THE MEMBER?

Click on the “Send email” tab to send a message to the members. Type the message you want to email to the member, then hit the send button.


HOW DO I VIEW MESSAGE SENT AND RECEIVED?

You have access to the email and SMS history sent between you and the member. You can filter your results page by selecting the channel from the drop-down list available.


EMAIL HISTORY PAGE

The details that are available on the email history page are as follows:

  • Date: the date on which the email was sent to the member or sent by the member.
  • Title: the subject of the email.
  • Platform: the platform used to send the email. It can be sent from the Graviti Member Platform (GMP) or the Graviti Admin Platform (GAP).
  • Email: the recipient's email address
  • Read: When you click on the “Read” button, you can read the email contents.
  • Search: you can search for an email using the title, or email address.
  • Filter: you can filter your search using the platform type


Click on the “Read” button if you want to read the email. You can navigate back when you are done.


 

SMS HISTORY PAGE

The details that are available on the SMS history page are as follows:

  • Date: the date on which the SMS was sent to the member or sent by the member.
  • Message: the contents of the SMS
  • Platform: the platform used to send the SMS It can be sent from the Graviti Member Platform (GMP) or the Graviti Admin Platform (GAP).
  • Number: the mobile number used to send the SMS.
  • Search: you can search for an SMS using the message or the phone number 
  • Filter: you can filter your search using the platform type

 



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