Discover Chattr’s features, the All-in-One Messaging Marvel.
Feel like a kid in a candy store again when you go through the features of Chattr, the only communication platform you will ever need. Chattr is a cloud-based communication application that brings together various communication channels like chat, email, voice and collaboration tools into one easy-to-use interface. With Chattr, users can streamline their daily tasks and manage multiple conversations from a single system.
The platform is designed to be user-friendly, so even those who aren't tech-savvy can easily navigate its features. It offers robust functionalities that cater to both communication and marketing needs, making it an all-in-one solution for businesses of all sizes. Once you input your information, the updates are immediately reflected across the system. You can then begin utilizing the software. All customer data, such as email engagement, contact information and contact groups can be viewed from the dashboard.
One of the significant advantages of using Chattr is its cost-effectiveness. It eliminates the need to invest in multiple tools or subscriptions, as everything is available within the platform at an affordable price point. This allows businesses to focus their resources on core activities rather than managing different communication tools.
Overall, Chattr aims to enhance workplace productivity by enabling seamless communication across teams and departments, regardless of their location. Its intuitive design and comprehensive features make it an ideal choice for companies looking to simplify their communication processes while improving efficiency. In this article, we will be looking at some of the features your business can benefit from, when using Chattr and provide you with comprehensive details, so that you are not left out of the loop.
Engagement Graph
One of the awesome features you can look forward to exploring is the engagement graph found on the ‘Dashboard’ under the ‘Home’ tab. This splendid feature allows you to look at how your engagement is going throughout your campaign. You have visibility of how many messages have been sent for your campaign and via which channel. Whether you are using email, SMS, WhatsApp or voice, you can clearly see which channel needs more attention and which is doing well.
Since you have visibility of the calendar year, this allows you to discern which period to broadcast your campaign, utilizing which channel while helping you to forecast which campaigns work best for the upcoming years. This will add value to your strategy sessions and budget planning going forward. The engagement graph allows your business to be practical and versatile and will bring so much more value to your business and how you run your campaigns.
Import and export your contacts!
Moving to the next facet that Chattr has to offer is the importing and exporting of your contacts. This ability makes it easy to manage your contacts from this platform as you could be working with thousands of contacts for various communications and marketing campaigns. Everyone will have a database of their contacts in an Excel spreadsheet or CSV file. The remarkable thing about Chattr is that you can simply copy your contacts from either of these files. To make it easier, Chattr has included a template of which columns are required for the importing to be successful.
- Importing
- To import contacts, upload a file in either csv or excel format. The default fields expected are:
- First Name
- Last Name
- Mobile Number
- City
- Region
- Once the desired file has been selected you can click ‘next,’ and that will take you to the second step of importing contacts. You can map your source file fields to the six default fields as provided previously.
- This mapping feature aids in merging your source file data with the specific standard structure of how Chattr will be able to process the information.
- Upon successful completion of importing your contacts, they will be available under the ‘Contacts’ tab.
- Exporting
Exporting data is remarkably simple and it assists if you have manually updated your contacts in Chattr and therefore need to update your database as well. This will help to ensure that you can back up your contacts.
The benefits of using the import and export feature from Chattr
There is a fountain of benefits of using this unique aspect of Chattr when it comes to operating your contacts.
- Consolidating data: The Import feature allows you to consolidate data from various sources into Chattr, creating a centralized database for your communications. This makes it easier to manage and analyze your data and maintain a complete record of your interactions with customers or team members.
- Enhanced collaboration: By importing data into Chattr, teams can collaborate more effectively on projects and campaigns. Shared access to information ensures everyone is working with the same up-to-date data, reducing confusion and errors.
- Seamless integrations: Chattr’s Import and Export feature supports integration with other popular applications, such as CRM systems, email marketing applications, and social media channels. This enables users to easily transfer data between these platforms, reducing manual tasks and streamlining workflows.
- Flexible reporting: With the ability to export data from Chattr, users can create custom reports and analyze data in their preferred format. This allows for more flexible and in-depth analysis of communication data, helping businesses make better-informed decisions.
- Easy migration: If you ever decide to save your data on another platform, the Export feature ensures that you can take your data with you. This eliminates the risk of losing valuable data and ensures a smooth transition process. Overall, the Import and Export features in Chattr make it an even more powerful and versatile communication tool, adaptable to the unique needs of any business
Merge fields
We have briefly looked at how you are able to merge fields within Chattr from your source file, however this nifty feature has so much more benefits which I’d like to bring to your attention and which I know will make your experience of using Chattr that much easier.
This capability was developed to enhance your experience when you are importing contacts from an excel spreadsheet and it ensures that the data is in line with the scope that the system will display all your information accordingly. The dropdown list already has the mandatory fields which will make it much easier to co-ordinate the information from your source file with the merged fields. Overall, this accomplishment will oil the wheels of making your experience seamless and efficient when using Chattr.
Segmenting your contacts saves you time
Managing substantial amounts of data can indeed be a daunting task, especially when the data isn't organized in a structured manner, making it difficult to locate specific information. Segmenting your contacts into distinct groups can significantly ease the burden of managing conversations and collaborating with your teams or clients. You can create segments based on email activity, contact details or client information. This design principle forms the core of organizing this feature.
By creating groups based on criteria relevant to you – such as project teams, departments, subscription packages, or membership types. You can segment your contacts based on their preferences, age, gender, their location, or interests thereby assisting you to tailor your communication accordingly, while improving engagement rates. By segmenting your contacts, you can streamline your communications, keep discussions focused, and enhance overall productivity.
The benefits of segmenting your contacts for email/SMS campaign.
- To be able to manage your contacts from one single platform whether it’s for emails or SMS.
- Consolidation of your contacts to one system.
- The easy-to-use search functionality allows you to search for the contact you need the details of. The search functionality works with all text fields of a member and supports partial match. For instance, if a known member exists in the system called John Doe, with details as number 8508038938452 and email address [email protected] and professional number contains DJ8989. You can simply type "Doe" in the search, that’s a partial match to last name, "Doe" or you can type "jd@" which is partial match on email address.
Chattr's contact grouping feature doesn't stop there! For instance, if you run an e-commerce business, you could create groups for customers who prefer different product categories. This allows you to tailor your communications and promotions to each group, resulting in higher engagement rates.
Managing your Campaigns within Chattr.
With all systems there are diverse ways in which you can benefit from using its features for your business to reap the rewards. Regardless of whether you are familiar with all the features offered by any platform – it is important to understand how they work and as the business if they add value to your customers.
It is fundamental to understand how your customers would gain more from having insight into how your system works. Otherwise, should they not fully grasp the improvements made to your system then those improvements are futile. When working on your campaigns, it’s imperative that the features used to put together your campaign make your work as seamless and easy as possible so that you have more time to dedicate to other functions within your scope.
When putting together a campaign whether it be for email, WhatsApp or SMS, the main objective would be to see how your campaign is doing and to use the feedback to target those audiences that are most responsive. Therefore, deliverability and readability are key. Within Chattr, campaigns are targeted to be sent via the contact groups so before designing your campaign, you will need to ensure that the desired groups have been captured.
Scheduling your campaigns
When you have made sure your groups are in place, you can begin to design your campaign. The amazing aspect about preparing to send out your campaign within Chattr, is that now you are offered the benefit of selecting a schedule for your campaigns to be launched. That means you can set them to be sent out at the most opportune time to get maximum readability even if that time falls outside your specific time zone. You can schedule your marketing emails or SMS messages ahead of time. This can be done by setting up reminders a day or two before the actual event. You can schedule heartfelt birthday wishes to your customers, clients, or team members.
Do you cater to global customers? Why not schedule messages to align with their local time zones? No more accidentally waking someone up with a midnight notification! That in turn would mean that individuals would receive your messages when it is most convenient for them and will assist to drive up engagement. Further, you can select the occurrence of the message you want to send. This will definitely be a value add to your business and will make timing your campaigns much easier.
To clone or not to clone – that is the question!
If you thought cloning only happens in nature, then you are sadly mistaken. Within Chattr campaigns a sensational aspect of being able to replicate campaigns is available to anyone who wants to cut the time in half when sending to multiple groups. This agile component allows you to literally copy a previously sent campaign, however, with the ability to amend minor details i.e., the channel you want to use, the recipients to receive the message and to edit the content. So, for instance if you have an email message that you had sent to a group that is geographically in Europe and now want to clone the same message but however send it to Australia via WhatsApp that can be done with a few alterations and therefore save you time.
Craft the perfect message, every time!
If you are putting together a campaign that will be sent to multiple groups, it would be beneficial before launching that message to ensure that it looks exactly how you want it to, from the recipient's perspective. Sending a test message to a designated mailbox is a marvelous feature to ensure that your message is exactly what you want and that you are happy with how the message will look to the recipients.
Reach your audience on all fronts.
Being able to direct your campaign via multiple channels is an added advantage as this guarantees that you are reaching more individuals. What are the channels that are available to you if you use Chattr?
- Text / SMS
Use one or use them all, the choice is absolutely yours.
The art of throttling
When you have thousands of emails that are to be sent from your email domain, it is possible that that this could create a bottleneck of messages and thus your email address could be rendered as spam unless you manage the email traffic. In essence, throttling occurs when Chattr deliberately sends emails at specific time intervals which in turn then mitigates congestions of your messages on the server. Email providers such as Gmail, Outlook.com, Yahoo, private enterprise domains and Internet Service Providers (ISPs) monitor sending patterns. A sudden spike in email volume can harm your sender reputation, leading to future emails being blocked or sent to spam. Throttling helps maintain a consistent and positive sending pattern.
Are you in or out?
In most countries, sending campaigns to individuals requires that you provide them with an option to opt out of further receiving communication for you. Every email should have a link that gives your audience an opportunity to unsubscribe. If your template does not include one, Chattr will add a default unsubscribe link to the footer of your email.
Progress monitoring
Urchin Traffic Monitor (UTM) parameters can be extremely beneficial for tracking the success of your campaigns as they allow you to see where traffic to your website is coming from and help you track the success of your various marketing initiatives including your email campaigns. So, this awesome feature, which is readily available in Chattr, allows you to monitor the progress of your campaign in real time.
Chattr now, not later!
Nowadays, an application is set apart from the rest of its competition by being easy-to-navigate, can seamlessly integrate with other platforms and allows for the migration of data without any hassles. Chattr offers all of this and more while also being affordable so that you can gain the benefits of using these splendid features while not breaking the bank. Our subscription management service streamlines your billing procedures by automating the entire process. It keeps you informed about the payment details and timing, providing you with peace of mind. Automation covers every aspect of the customer's journey, from their first purchase to ongoing monthly fees or any changes in their plan.
Overall, our application provides pre-designed template files for downloading, which can be utilized to gather contact information and save it in Excel and CSV formats. You have the option to either upload a file containing the required template or link to an existing template for seamlessly importing your customer contacts into the system. Using Chattr's engagement graph, importing and exporting your contact while being able to group your contacts are amazing features that can lead to streamlined communication, efficient collaboration, and improved customer service.
In conclusion, Chattr offers a range of remarkable features that make it stand out from other communication platforms. Its scheduling tool ensures efficient time management, while cloning allows for easy duplication of messages. Test messaging helps users experiment with different message variations, and multi-channel support enables reaching a wider audience through various platforms. Throttling prevents message bottlenecks and server overload, while suppression groups ensure your audience can opt out of receiving messages for marketing purposes. Finally, progress monitoring enables users to track their messaging success over time. With all these features, Chattr is truly the ultimate communication hub for individuals and businesses alike. It's highly recommended. So, what are you waiting for, sign up now and experience all these benefits firsthand!